Staffer is a volunteer for BronyCon whose obligations to the convention are not kept to the weekend of the convention itself. They work longer shifts and have work that is expected of them when the convention is not running, potentially all year. When at the convention, they may be required to work the majority of the time they are at the convention and expected to be on call when not working their shifts. In order to volunteer as staff at BronyCon, you will need to be 18 or older before August 10, 2017 (though some roles or departments may require you're at least 18 at an earlier date). Perks
A Staffer receives a complimentary badge for BronyCon 2017, staff T-shirt, and the option to opt-in to staff housing at a deeply discounted rate for guaranteed space Thursday, Friday, Saturday, and Sunday nights with three other staffers per hotel room. As staff, you will be doing work outside and in the convention. The time commitment is expected to be year-round, and you may be working lengthy shifts during the convention.
The programming staff make all the fantastic panels and activities at BronyCon happen. We are looking for customer service oriented people and creative minds for this position. You'll be organizing with panelists and activity hosts before the convention to make sure their events go off without a hitch as well as coming up with some awesome events to plan and implement at BronyCon this year.
The Activity Coordinators get to help create the activity rooms that everyone enjoys at BronyCon. At the convention these individuals get to plan the fun ahead of time, run the activities in their respective room, and then watch them come to life. We are currently looking for staff for the Miscellaneous Room (Harmony Plaza). Some rooms include more specific responsibilities.
Panel Room staff will be in charge and run our different panel rooms. They will prepare any A/V needs for panelists and operate the equipment during the panels. They will also make sure the room remains on schedule by controlling attendee flow and generally supervising the room.
The Office staff are responsible for maintaining the programming schedule at the convention, including the schedule of the Events department. They will work basically as the Events dispatch position.
This is a small safe haven for the staff members. The staff suite where snacks and refreshments will be available to all BronyCon staff. When running the staff suite, you’ll be responsible for food management and distribution, such as monitoring supplies and portioning. But most importantly, you should be making sure the staff is welcome and relaxed.
This is where the action happens during the convention. Teams of people will be running this department together throughout each shift. Your duties would include: Distribution and management of radios, badges, staff perks, hotel keycards, and more; Radio dispatch for key personnel; Monitoring of staff locations and communication; Convention Lost & Found; Other miscellaneous tasks as they arise.
The on-call moving crew for BronyCon, Logistics members are responsible for the transport of the convention's hardware and gear to and from our offsite storage. Members will be responsible for load-in and load-out, as well as remaining on-call throughout the convention for supply runs as the need arises. If you happened to spend some time as a Gopher in previous years then you probably helped out with this team at some point.
Our dispatch officers are located in an office with similar dispatchers from other departments. The purpose of dispatch is to intercept all incoming radio traffic for ConOps and relay information to its proper destination. Requests can range from updating a department heads radio status to relaying information between departments. For this position we'd prefer those with past radio experience.
Registration is looking for friendly, customer service-minded people to join the team. Responsible for handling all aspects of attendee registration and badge distribution, Registration staff are often the first people that attendees meet when they arrive at the convention. If welcoming thousands of folks to BronyCon is your dream job, this is definitely the department for you!
If you have an interest in giving back to the convention and community, meeting fans and helping people out, Security is looking for you! We are interested in people with good customer service skills to help us ensure everypony feels safe, welcome and has fun at BronyCon. Prior convention or retail experience is a plus, but isn't necessary. Potential candidates are required to undergo a short interview.
If you are an emergency medical professional, we want you! Security's medical division provides first-responder care for attendees at BronyCon and keeps everyone happy and healthy. Prior volunteer medical experience is good, as is previous customer service experience, but neither is necessary. Applicants will need to be licensed through August 13, 2017, and are required to interview.
Help vendors and artists crush it in the Marketplace! As a Vendor Relations staffer, use your swift customer service and problem solving skills to keep the vendor hall running while being attentive to maintaining our policies. You'll spend your shifts making sure everything is going smoothly, keeping an eye out for trouble, and providing help wherever it's needed in the Artist Alley and Vendor Hall. Answer attendee and vendor questions before and during the convention as part of our Info team, coordinate the technical side of things as a Logistics staffer, or help show off and sell attendees' art work in our Art Show. Come be the heroes our Marketplace needs!
As a key point of contact between VIPs and the convention, Autographs Handlers will work one-on-one with our Guests of Honor during autographs sessions, enabling them to put on their best faces for attendees while the candidate handles the transactions. This enables lines to move quickly making both the attendees and VIPs happy. This position involves a lot of standing, walking, and requires someone who isn't intimidated by large crowds.
Changelings are staff cross-trained for most VIP Relations responsibilities and fill multiple roles as necessary while on duty. This includes acting as couriers for VIPR, providing temporary relief for other VIPR staff, or assisting VIPs and their dedicated Handlers when needed. If you are interested in working in VIPR but are not sure what role interests you, then applying as a Changeling would give you the most breadth and flexibility.
Dispatch Operators are responsible for the coordination and location tracking of VIP Relations staff, our VIPs, and any related communications over 2-way radios, phones, and electronic messaging during the convention. They form the logistical command/control center and primary point of contact for all VIPR situational information, and bridge VIPR with other BronyCon departments through their respective dispatch operators. Dispatch Operators are clear verbal and written communicators, take good notes that others can interpret, and handle multiple threads of conversation at once.
VIP Relations uses Staff Drivers to bring VIPs to and from the airport, their hotel, and the convention center. Drivers are professional, courteous, and comfortable with driving larger rental vehicles such as SUVs. They work closely with the Dispatch Operators, getting pickup/dropoff requests and updating them with status via radio and push-to-talk phones.
VIP Relations coordinates with the BronyCon Events department on panels or other programming that features Guests of Honor through our Events Liaisons. They communicate with Events to ensure any necessary prep work or explanation of the panel is worked with the VIPs ahead of time so that they go off smoothly. Events Liaisons are also responsible for attending to VIPs backstage and screening audience questions so that Guest Handlers can use panels for personal breaks. Events Liaisons are scheduled to manage specific panels or events during their time on site.
Green Room staff manage and operate our green rooms where VIPs can refuel and relax. They coordinate food, beverage, and other outside services for our Guests of Honor, and act as Handlers while guests are recharging, giving other VIP Relations staff breaks. Green Room staff candidates have interest or experience in hospitality, food service, or customer service.
Guest Handlers are the face of VIP Relations, and the primary interface between VIPs and the convention. Guest Handlers will work one-on-one with our Guests of Honor during the majority of their stay and act primarily as Personal Assistants, managing their schedules or addressing concerns as they arise. This position involves a lot of standing, walking, handling cash, and requires someone capable of quickly negotiating large crowds.